Zenith Bank customers have expressed frustration over ongoing service delays and frequent disruptions to the bank’s online platform.
Many users reported difficulties accessing their accounts, completing transactions, and utilizing essential banking services, sparking concerns about the reliability of the bank’s digital infrastructure.
In a statement shared by Zenith Bank on X on Saturday, it said the routine maintenance would commence on September 29 and end on October 1, from 12:01 AM to 5:00 AM.
The statement titled “Notice of Routine Maintenance” read, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise.”
However, customers noted that despite the prior notification, the bank did not begin the announced maintenance until Tuesday.
While reacting on X, formally Twitter, @RealFidelOkeke said Are you sure the Zenith Bank App has not been compromised? If not, how can you explain that at 4pm, internet services has not been restored. This is poor service. If 5 million Nigerians move from Zenith to other banks, they’ll probably learn to relearn.
@thatnonso said the only thing Zenith Bank is good at is keeping fine babes in customer service
READ MORE: BREAKING: Candidates Will Henceforth Pay N50,000 to Reprint Certificates—NECO
@justsociety4all while venting her anger said, Dear Zenith Bank, Na grilled thunder go faya una bank…especially una App! Una no dey give loans, overdraft or anything, the small thing wen we still get, una App no gree us? E no go better for una and APC
@glitz_journal while making reference to it on her post on X said, “This is why Zenith Bank is down, It has passed 2:30pm and the app is still not up”.
@joshbaibs said You said 11 am earlier I have been stranded here waiting for 11am and you guys have decided to extend it to 2:30 pm. Thunder fire una.
@emekabk21 while expressing his frustration said, Once this app starts working , I will sweep my funds away from this useless big for nothing bank.
@FowobiofLagos said Ahhh Zenith bank you will crumble,until I wash plate for this restaurant with my drip?
@jadewithme said One day they will beat me in the street of Lagos, not because I stole anything but because Zenith bank needs my money more than I do.
@Idris_sabaa said I think zenith bank deserves to be sued for the atrocities they have committed, with this act, nationwide.
While customers discovered that system maintenance is the cause, they urge the bank to address the issues swiftly to restore smooth banking operations.
Follow the Parallel Facts channel on WhatsApp: https://whatsapp.com/channel/0029VaCQSAoHgZWiDjR3Kn2E
